Live Chat

A new way to interact with customers

Benefits of Live Chat

Your business can utilize live chat to provide efficient customer support and gather sales leads. Customers will appreciate interacting directly with customer support instead of filling out a form and waiting for a response down the line. For example, when a customer has a question, their inquiry is directly sent to your sales or support team via Simplicity Chat. The fast response puts your business at an advantage in comparison to other companies still using email or telephone, which can become frustrating especially if the matter is urgent.

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Features & Benefits

Convenience

No frustrating, long phone calls needed. Live chat is immediate and can help solve problems fast so the customer can get back to their shopping experience.

Customer Loyalty

Timely service and excellent customer support builds strong and loyal relationships with customers.

Cost Reduction

One customer service representative is able to handle multiple chats at the same time, which means reduced workforce costs.

Insight

Live chat allows you to stay up-to-date on your customer support team’s performance and the level of customer satisfaction through comprehensive reporting and analytics tools.

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