Simplicity Chat helps to provide small businesses with a new way to interact with customers. Your business can utilize live chat to provide efficient customer support and to gather sales leads. Customers will appreciate being able to interact directly with customer support instead of filling out a form and waiting for a response down the line. For example, when a customer has a question, their inquiry is directly sent to your sales or support team via Simplicity Chat for them to answer. The fast response puts your business at an advantage in comparison to other companies still using email or telephone, which can become frustrating especially if the matter is urgent.
Other Benefits to Simplicity Chat include:
- Convenience for customers. No frustrating, long phone calls needed. Live chat is immediate and can help solve problems fast so the customer can get back to their shopping experience.
- Improved customer loyalty. Timely service and excellent customer support builds strong and loyal relationships with customers.
- Cost reduction. One customer service representative is able to handle multiple chats at the same time, which means reduced workforce costs.
- Insight of workforce performance and customer satisfaction. Live chat allows you to stay up-to-date on your customer support teams performance and the level of customer satisfaction through comprehensive reporting and analytics tools.
For more information about Simplicity Chat call us today and we will be happy to further discuss how it can benefit your business!